Orders over £100 within the UK are free. Charges start from £6.95 for all orders under £100. We always aim to dispatch your order within 2-5 working days but please allow up to 7-10 working days from the date of your order as if we can not always guarantee delivery within this period.
We offer a Next Day Delivery Shipping (this subject to availability) for an additional cost. Please contact us or call us on 020 8648 5541 for a quotation before ordering.
International Orders start from £14.95 and sent via Royal Mail International Signed For. Please allow 7-14 working days for these orders to arrive. Please note we do not accept returns from International Orders.
Returns and Exchanges - If for any reason you are not completely satisfied with any of the products purchased, products from our website can be exchanged or refunded (excluding sale items) provided they have not been worn and are in their original packaging with tags still attached.
In order to return an item, please use the steps below. If we do not receive the goods back to us (below address) within 10 working days of receipt you will be deemed to have accepted the goods - please note returns will not be accepted after this period.
We strongly suggest that you send them back to us via a Trackable Service to ensure the safe return as proof of postage will not be accepted if we do not receive the goods Items must be returned with all tags and labels attached with the original packaging.
Please include the dispatch note for reference We always aim to process returns within 10 working days of receiving the returned item, however at busy times this may take longer. This does not affect your statutory rights as governed by English Law.
Orders over £100 are delivered free of charge but should you return your order for a refund or exchange a £6.95 postage charge will be automatically be deducted from your refund/exchange
For personal hygiene reasons we cannot accept any item back that has been worn, styled, cut, coloured, sprayed or smelling of cigarette smoke. If this is the case the item will be returned to you and no refund will be given Joseph's reserves to right to refuse refunds if the customer repeatedly request refunds on subsequent orders
Eyelashes and wig accessories including brushes and hair care products are non-returnable due to hygiene reasons We do not accept any returns from overseas
For more information please visit see our Terms and Conditions.