Delivery | Returns
Delivery - Orders over £100 within the UK are free. Charges start from £6.95 for all orders under £100. We always aim to dispatch your order within 2-5 working days but please allow 7 to 10 working days from the date of your order as if we can not guarantee delivery within this period, you will be emailed with any possible delays. If a Next Day Delivery option is selected please note this is from the date of dispatch and not from the date of ordering.
- All orders are sent in plain/discreet packaging with nothing advertising ourselves or the contents
- A signature will be required on receipt (Royal Mail or Parcel Force)
- Always check your status to track the progress of your order and to receive your postage tracking number. If you require a delivery for Northern Ireland, The Isle Of Man or any of the offshore Islands/International please contact us prior to ordering. Please refer to our Contact Us section to be able to do this before placing any orders. If your order does not arrive then please contact us within 5 days of Confirmation of Dispatch
- If an order is attempted delivery and either unclaimed or returned to us any future postage costs will be at the customers own expense
International Orders start from £14.95 and sent via Royal Mail International Signed For. Please allow 7-14 working days for these orders to arrive. Please note we do not accept returns from International Orders.
For more information please visit see our Terms and Conditions.
Returns and Exchanges
• If for any reason you are not completely satisfied with any of the products purchased, products from our website can be exchanged or refunded provided they have not been worn and are in their original packaging with tags still attached. In order to return an item, please use the steps below
• If we do not receive the goods back to us within 10 working days of receipt you will be deemed to have accepted the goods - please note returns will not be accepted after this period
• We strongly suggest that you send them back to us via a Trackable Service to ensure the safe return as proof of postage will not be accepted if we do not receive the goods
• Items must be returned with all tags and labels attached with the original packaging. Please include the dispatch note for reference
• We always aim to process returns within 10 working days of receiving the returned item, however at busy times this may take longer.This does not affect your statutory rights as governed by English Law
• Orders over £100 are delivered free of charge but should you return your order for a refund or exchange a £6.95 postage charge will be automatically be deducted from your refund/exchange
• For personal hygiene reasons we cannot accept any item back that has been worn, styled, cut, coloured, sprayed or smelling of cigarette smoke. If this is the case the item will be returned to you and no refund will be given
• Joseph's reserves to right to refuse refunds if the customer repeatedly request refunds on subsequent orders
• Eyelashes and wig accessories including brushes and hair care products are non-returnable due to hygiene reasons
• We do not accept any returns from overseas
24 Rosehill Court.
Tel: 020 8648 5541