Delivery | Returns
Delivery - Orders over £100 within the UK are free delivery. Charges start from £6.95 for all orders under £100. We always aim to dispatch your order within 2-5 working days but please allow 7 to 10 working days from the date of your order as if we can not guarantee delivery within this period, you will be emailed with any possible delays. If a Next Day Delivery option is selected on orders over £100 please note this is from the date of dispatch and not from the date of ordering.
- All orders / parcels are sent in plain/discreet packaging with nothing advertising ourselves or the contents
- A signature will be required on receipt (Royal Mail or Parcel Force)
- You can check the status of your order at anytime, if the status is 'Procesing' this means your order is being prepared and you will emailed once we have dispatched your order
- If you do not receive an order confirmation please check your junk folder or drop us an email
- Once dispatched you will receive an email to confirm along wih the tracking number / details
- If an order is attempted delivery and either unclaimed or returned to us any future postage costs will be at the customers own expense
International Orders are £14.95 and sent via Royal Mail International Signed For. Please allow 7-14 working days for these orders to arrive.
For more information please visit see our Terms and Conditions.
Returns and Exchanges
• We appreciate wigs have to be tried on but if for any reason you are not completely satisfied with your purchase we are more than happy to exchange or refund your order provided the wig(s) has not been styled and is returned to us in the same condition as it was received with original tags attached and boxed. In order to return an item, please use the steps below
• If we do not receive the goods back to us within 10 working days of receipt you will be deemed to have accepted the goods - please note returns will not be accepted after this period
• We strongly suggest that you send them back to us via a Signed For / Trackable Service to ensure the safe return as proof of postage will not be accepted if we do not receive the goods
• Items must be returned with all tags and labels attached with the original packaging. Please include the dispatch note for reference
• We always aim to process returns within 10 working days of receiving the returned item, however at busy times this may take longer. Once refunded you will receive an email to confirm (please check your Junk Folder). This does not affect your statutory rights as governed by English Law
• For personal hygiene reasons we cannot accept any item back that has been styled, cut, coloured, sprayed or smelling of cigarette smoke. If this is the case the item will be returned to you and no refund or exchange will be given
• Joseph's reserves to right to refuse refunds if the customer repeatedly request refunds on subsequent orders
• Eyelashes and wig accessories including brushes and hair care products are non-returnable due to hygiene reasons
24 Rosehill Court.
Tel: 020 8648 5541